If you believe you have symptoms of COVID-19, take these steps.
Quality Emergency Room Services at Patients Medical Center
Both our hospital Emergency Department and freestanding Emergency Room are open 24/7, every day of the year to serve our community. If you would like to check-in online for your emergency visit, choose your location and arrival time below.
St. Luke’s Health–Patients Medical Center emergency rooms bring quality emergency services to people of all ages in Pasadena. Our ERs are staffed by emergency physicians, emergency-trained nurses, licensed radiologists, and certified laboratory technologists who offer quality emergency care.
Our hospital emergency room at Patients Medical Center in Pasadena is open 24 hours a day, 7 days a week to help you or a loved one get back to better health. As part of the hospital at St. Luke’s Health–Patients Medical Center, our ER patients have access to on-call specialists and seamless admission to the hospital when necessary.
Emergency Services Without the Wait
In addition to our hospital emergency department, we also provide 24/7 care at our hospital-based ER. Located in a free-standing facility at the corner of Preston Road and Beltway 8, our services are available for both children and adults without the long wait at a hospital emergency department. As a hospital-affiliated emergency room, patients can expect to have seamless admission to Patients Medical Center when necessary. It’s the best of both worlds—conveniently located near shopping and restaurants in Pasadena.
If you feel you are experiencing a life-threatening emergency, please call 9-1-1. You may request that the ambulance take you to a St. Luke’s Health–Patients Medical Center’s emergency room.
While urgent care clinics and emergency rooms have similarities (they’re open 24/7 and accept walk-ins), they also have many differences. Emergency rooms can treat any condition that an urgent care facility can treat, but the reverse is not true. Emergency rooms tend to have more medical professionals on staff and have a greater range of capabilities. Patients at our emergency rooms also benefit from seamless admission to the nearest St. Luke’s Health hospital, if necessary.
Emergency care is any type of medical service necessary for the prevention of death or severe harm to a patient.
If you experience any life-threatening symptoms, a trip to the emergency room is necessary. These include:
Shortness of breath
Fever in babies and toddlers
Loss of consciousness
Sudden changes in speech
If you think you may be experiencing a life-threatening emergency, call 911 immediately. You can request that they take you to a St. Luke’s Health emergency room.
Patients can go to the emergency room for any symptom, but it isn’t always the best option. For example, a patient could seek emergency care for the common cold. However, they may end up waiting for an extended amount of time, as emergency rooms prioritize patients with life-threatening conditions, even if they arrive later. If the condition is not life-threatening and you can reasonably wait for treatment, a virtual or in-person visit with a specialist may be a cheaper and more efficient option.
It is safe to go to the ER during the COVID-19 pandemic. We have implemented additional safety procedures, including mandatory mask-wearing, social distancing, and innovative cleaning techniques, to keep our patients as safe as possible. In fact, avoiding the emergency room due to the pandemic can be dangerous, as putting off care for a medical emergency can result in severe complications.