Frequently Asked Questions
What is a virtual visit?
We know how busy life can get, and how valuable your time is. That’s why we’re pleased to offer virtual video visits, an efficient way to get trusted medical advice and treatment, right on your device. A virtual visit is an appointment with your provider during which live video is used. All aspects and quality of the visit are similar to an in-person visit, except you do not have to drive to the clinic.
What is the cost of a virtual visit?
The cost of a virtual visit is about the same as it would cost if you were to see the provider in person.
Will there be a co-pay?
It depends on your insurance coverage. If you are required to pay a co-pay during an in-person visit, then it will also apply for your video visit. You may receive a mailed request for payment.
What do I need to use a video visit?
You must have an internet-enabled device with a camera, microphone, and a speaker. Examples include smartphones, tablets and desktop computers. Cellular data charges may apply if you are not using Wi-Fi for your connection, check with your carrier if you have questions about your data plan.
How long does a visit last?
Depending on the nature of your visit, it should be no different than an in-person visit.
Do I have to be in a specific location for a virtual visit?
You may be in any location where you can safely access your device and have optimal internet connectivity. We recommend finding a location where you can keep your personal health information private.
Are there special tools/equipment I will need for my virtual appointment?
Depending on the nature of your visit, a thermometer, blood pressure measurement and a flashlight could be helpful.
Do you record any virtual visits?
Virtual visits are never recorded and are encrypted to ensure privacy. They are also HIPAA compliant so they protect your privacy. Learn more here.
Where do I go for technical support related to the Zoom app?
Please contact your doctor’s office for assistance.
How do I join the Zoom meeting?
Joining from a mobile device:
You will need to download a Zoom Cloud Meetings app on your device. You do not need to create an account. If you do not have the Zoom app installed, you can download it from the app store or visit www.zoom.us/download on the mobile device you will be using for your virtual visit and download Zoom Cloud Meetings. Once you have the Zoom Cloud Meetings app, with the app open return to the link provided and click “Join.”
Joining from a computer:
If you do not have the Zoom app and are using a computer, you can download the app by visiting www.zoom.us/download, or you can join the meeting directly by visiting www.zoom.us/join. If prompted, please type in your 10-digit meeting ID number.
With either of these methods you will be placed in the virtual waiting room until the provider arrives. Make sure the mic and camera are on as indicated on the bottom of the screen. Learn how to test your microphone and video.
How do I sign up for MyChart?
- Go to: https://mychart.sleh.com/ or the App store
- Click Sign Up Now
- No Activation Code? Click Sign up Online
- Fill out the prompts on the following pages: Name, address, phone ect.
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