Learn how CHI St. Luke’s Health is responding to COVID-19. Read More.

Visitor Restrictions in Place. Learn More.


For Visitors

Due to COVID-19, our patient visitor policies are changing. Please visit: COVID-19: Enhanced Visitor Policy

If you believe you have symptoms of COVID-19, take these steps.

Visiting Hours

6 a.m. – 9 p.m. daily

Volunteers at the Visitor’s Help Desk in the main entrance are available to answer your questions and give directions.

One visitor is allowed to stay overnight in a private room if the patient agrees. Waiting areas and consultation rooms are not intended as overnight accommodations. After hours visitors (9 p.m. – 6 a.m.) who are not authorized to stay in a patient’s room or who are not wearing a visitor’s badge must remain in the First Floor Bates Lobby or Emergency Department waiting room.

Locating a Patient’s Room

Volunteers at Information Desks are available to help you with directions in locating a patient’s room.

All elevators are color coded: green, orange, purple, red, and yellow. Patient rooms are identified by the color of the closest elevator. For example, Y1734 is near the Yellow Elevators on the 17th Floor, Room number 34.

Staff and volunteers will direct you to specialty units, such as Cardiac Surgery Recovery or Intensive Care Unit.

Gift Shop

The CHI St. Luke's Health–Baylor St. Luke's Medical Center Gift Shop is located on the first floor by the front lobby. It features a wide variety of gifts baby items, balloons, candy, flowers, plants, toys, teddy bears and more. The gift shop also specializes in custom gifts for every occasion, from Get Well & Thinking of You gift baskets to potted plants or silk plants decorated with a gift bow. Ask us about our customer reward program and weekly special promotions. 

Monday - Friday: 7 a.m. to 9 p.m.
Saturday: 9 a.m. to 8 p.m.
Sunday: 9 a.m. to 8 p.m.
Phone: (832) 355-5123

Shop Online Today, 24/7!


Shop for gifts, flowers, and balloons. Place orders online for free same-day delivery from the gift shop directly to the patient.

You may still place phone orders during gift shop operating hours by calling 832-355-3658. There's no minimum purchase and delivery within hospital is at no additional charge. We accept MasterCard, Visa, Discover and American Express.