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Patients Medical Center Ranks Top in Southeast Houston Bay Area, High Overall in 2018 HCMS Physician’s Hospital Survey

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Pasadena, TX (March 9, 2019) – St. Luke’s Health–Patients Medical Center ranked as the top hospital in the southeast Houston Bay Area and 8th overall in the 2018 Harris County Medical Society Physician’s Hospital Survey.

“Patients Medical Center continues to be a top hospital for physicians in the Houston area,” said Steven Foster, president of the facility. “Our focus on patient safety and quality, as well as our transparency with physicians and staff, make us a leading facility in the Houston market.”

The survey, administered by Endeavor Management, a management consulting firm, covered topics including quality of medical care; hospital policies and administration; medical staff issues; and electronic medical records (EMRs).

More than 2,330 physicians provided more than 3,900 inputs to the 2018 Harris County Medical Society Hospital Survey leading to statistically significant data on 24 Houston-area hospitals.

The survey was designed to improve patient care at Houston-area hospitals. Additionally, the collected information will identify best practices and opportunities for improvement at Houston-area hospitals.

“One of the most important things you need to lead in healthcare is the willingness to listen to your physicians. It is our hope the results of the survey will encourage open dialogue to improve physician-hospital relationships, which will ultimately improve patient care at Houston-area hospitals,” Dr. George Santos, former HCMS president, said.

Significant findings of the survey include:

  • Overall quality of medical care section was the highest among the four topics rated.
  • Hospitals within systems had high and low scores, providing an opportunity to learn from each other.
  • Overall physician satisfaction was highest among specialized hospitals.
  • The results of the survey identified the issues that most affect physician satisfaction with the hospital, which are:
    • Management actions that show patient safety is a top priority
    • Prompt, accurate answers to physicians’ questions and feedback by hospital administration
    • Adequate physician input into quality measures
    • Opportunities to provide feedback on policies without retribution
    • Administration respect for and willingness to collaborate with medical staff
  • Overall quality scores were unchanged among the 22 hospitals reported in both 2018 and 2017.
  • “Patient Safety” and “Reporting Medical Errors” show the highest level of satisfaction among the attributes measured.
  • Measures for “Quality of Medical Care” and “EMRs” were like 2017 in all areas.
  • “Medical Staff Issues” showed increased scores for “Frequency of Meetings” and “Physician Impact on Bylaws & Policies” compared to the previous year.


About St. Luke’s Health–Patients Medical Center

Patients Medical Center provides inpatient and outpatient medical and surgical services to residents of Pasadena, Deer Park, La Porte, Baytown, and Clear Lake. The facility includes 53 medical/surgical beds, eight ICU beds, and 12 observation beds. PMC offers full surgical, endoscopic, catheterization and interventional lab capabilities. A full range of primary and specialized services are also available including wound care, general surgery, gastroenterology, heart and vascular, women’s services, diagnostic imaging, outpatient rehab services, bariatric surgery, and sleep disorders.

Opened in 2007

Joined St. Luke’s Health in 2010

Licensed Beds: 65

Employees: 558 (including 185 RNs)

Medical Staff: 363

Annual Admissions: 3,836

Annual Emergency Department Visits: 20,602

About St. Luke’s Health

St. Luke’s Health, a member of Catholic Health Initiatives (CHI), is comprised of three markets―CHI St. Luke’s Health is home of the Texas Heart Institute (THI), eight hospitals, eight emergency centers, Diagnostic & Treatment Center, Radiation & CyberKnife® Center, and several Baylor St. Luke’s Medical Group locations throughout Greater Houston; St. Luke’s Health Memorial (three hospitals and a long-term acute care facility in East Texas); and St. Joseph Health (five hospitals and several St. Joseph Medical Group locations across Brazos Valley). In addition, St. Luke’s is a part of a joint venture agreement with Baylor College of Medicine®, which encompasses Baylor St. Luke’s Medical Center in the Texas Medical Center. Together, St. Luke’s Health, THI, and Baylor College of Medicine are transforming healthcare delivery with a mission to usher in a new era of healthcare to create healthier communities. For more information, visit

About Catholic Health Initiatives & CommonSpirit Health

St. Luke’s Health is a part of Catholic Health Initiatives (CHI), one of the nation’s largest health systems. As of Feb. 1, 2019, Dignity Health and Catholic Health Initiatives (CHI) have come together as CommonSpirit Health, creating a new nonprofit Catholic health system focused on advancing health for all people and serving communities in 21 states. The $29 billion system operates more than 700 care sites and 142 hospitals, as well as research programs, virtual care services, home health programs, and living communities. CommonSpirit Health also supports a range of community health programs to create healthier communities and address the root causes of poor health such as access to quality care and health equity, affordable housing, safe neighborhoods, and a healthy environment.

About HCMS

HCMS, established in 1903, is the professional society for physicians in Harris County. It is the largest county medical society in the nation, with a membership of more than 11,600 physicians and medical students. Its mission is to be the leading advocate for its member physicians, their patients and the community, in promoting the highest standards of ethical medical practice, access to quality medical care, medical education, research, and community health. In 1915, HCMS incorporated the Houston Academy of Medicine to support the community service, education, scientific and charitable programs for physicians, their patients, and the community at large in Harris County.

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