St. Luke's Hospital at The Vintage (SLHV) has received the coveted ISO 9001:2008 certification from Det Norske Veritas (DNV) Healthcare, a global independent foundation dedicated to safeguarding life, property and the environment.
DNV&'s National Integrated Accreditation for Healthcare Organizations (NIAHO) is the first new federal and state-approved accreditation program in more than 30 years, which offers hospitals the opportunity to simultaneously satisfy its Medicare and state accreditation requirements and implement the ISO 9001 Quality Management System—no other accreditation program uses the ISO 9001 standard.
“We're so proud of our team,” said Norman Stephens, CEO, SLHV. “This is a very prestigious accomplishment and an assurance to our community that St. Luke's Hospital at the Vintage is a high quality organization.”
To receive ISO 9001:2008 certification, SLHV underwent an in-depth and thorough survey based on eight quality management principles including:
- Customer focus
- Involvement of people
- Processes approach
- System approach to management
- Continual improvement
- Factual approach to decision making
- Mutually beneficial supplier relationships
There are more than one million organizations worldwide that are ISO certified; however, there are only a handful of U.S. hospitals to have obtained this highly-respected certification. To maintain the ISO 9001:2008 certification, SLHV will have to continuously meet high standards every year and be surveyed by DNV Healthcare to ensure compliance. “Our patients and their families can be sure that St. Luke's Hospital at The Vintage is a safe and effective place to receive health care,” added Stephens.