Beyond your name and policy number, your insurance card contains important information.
Some is so important that if you don't know it, you may be required to pay extra money.Many insurance companies list special instructions on the card about pre-certification or prior authorization for services. That means you are required to contact the company before or at the time you're admitted to the hospital (even for an emergency admission) and before or at the time you register for any other hospital services.
Check your card. If it shows that you must call your insurance company for authorization, please make sure that you or a member of your family phones the company without delay. (Usually you must do so within 24 hours.)
At St. Luke's Health, we want to assist you in coping with your financial requirements. Therefore, we remind you that each insurance company has its own requirements - and you may incur added expense if you do not meet those requirement. Please refer to the set of questions on the back of this form as you deal with insurance requirements.
To meet your insurance requirements, ask yourself:
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