Skip to Main Content
About CHI St. Luke's Health

Civil Rights Compliance


The regulation implementing Section 504 requires that an agency/facility “…adopt and implement procedures to ensure that interested person, including person with impaired vision or hearing, can obtain information as to the existence and location of services, activities, and facilities that are accessible to and usable by disabled person.”
(45 C.F.R. §84.22(f))

St. Luke’s Health and all of its programs and activities are accessible to and useable by disabled persons, including persons who are deaf, hard of hearing, or blind, or who have other sensory impairments. Access features include:

  • Convenient off-street parking designated specifically for disabled persons.
  • Curb cuts and ramps between parking areas and buildings.
  • Level access into first floor level with elevator access to all other floors.
  • Fully accessible offices, meeting rooms, bathrooms, public waiting areas, cafeteria, patient treatment areas, including examining rooms, and patient wards.
  • A full range of assistive and communication aids provided to person who are deaf, hard of hearing, or blind, or with other sensory impairments. There is no additional charge for such aid. Some of these aids include:
    • Qualified sign language interpreters for person who are deaf or hard of hearing.
    • A twenty-four hour (24) telecommunication device (TTY/TDD) which can connect the caller to all extensions within the facility and/or portable (TTY/TDD) units, for use by person who are deaf, hard of hearing, or speech impaired.
    • Flash Cards and other communication boards.
    • Assistive devices for person with impaired manual skills.

If you require any of the aids listed above, please let the receptionist or your nurse know.


As a recipient of Federal financial assistance, St. Luke’s Health does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, color, or national origin, or on the basis of disability or age in admission to, participation in or receipt of the services and benefits under any of its programs and activities (*except as noted below), whether carried out by St. Luke’s Health directly or through a contractor or any other entity with which St. Luke’s Health arranges to carry out its programs and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Regulation of the U.S. Department of Health and Human Services issued pursuant to these statues at Title 45 Code of Federal Regulations Parts 80, 84, and 91.

In case of questions, please contact:

Baylor St. Luke's Medical Center

Attention : Patient Relations Department
6720 Bertner Ave
Houston, Texas 77030
[email protected]

St. Luke’s Health Brazosport

Attn: Patient Safety Officer
100 Medical Drive,
Lake Jackson, TX 77566

Patients Medical Center

Attn: Patient Safety Officer
4600 East Sam Houston Pkwy S,
Pasadena, TX 77505

St. Luke’s Health - Sugar Land Hospital

Attn: Patient Safety Officer
1317 Lake Pointe Pkwy,
Sugar Land, TX77478

St. Luke’s Vintage

Attn: Patient Safety Officer
20171 Chasewood Park Drive
Houston, TX 77070

St. Luke’s The Woodlands

Attn: Patient Safety Officer
17200 St Lukes Way
The Woodlands, TX 77384

St. Luke’s Memorial Lufkin

Attention: Patient Relations Department
1201 West Frank Street
Lufkin, Texas 75904
(936) 639-7599

St. Luke’s Memorial Livingston

Attention: Patient Relations Department
1717 US 59 Loop N.
Livingston, Texas 77351
(936) 329-8718

St. Luke’s Memorial San Augustine

Attention: Patient Relations Department
511 E. Hospital Street
San Augustine, Texas 75972
(936) 639-7362


*St. Luke’s Health Emergency Department does not deny or restrict access to emergency services based on the individual’s age.

*St. Luke’s Health extends inpatient care, treatment, and services to patients 12 years of age and older.

Find a Doctor

Looking for a doctor? Perform a quick search by name or browse by specialty.

U.S. News & World Report

U.S News & World Report has recognized Baylor St. Luke's Medical Center as one of the best hospitals for several specialties.