For Patients

Thank you for entrusting your care to St. Luke’s Health–Springwoods Village Hospital. Dedicated to caring for our neighbors, our patient-centered care means that you are the most important member of your care team. Our goal is to help you reach the quality of life and wellness you deserve.

Patient Rights

Your patient rights are important to each member of the St. Luke’s Health–Springwoods Village Hospital care team. We want you to have the same care and attention we would want for our families. If you have questions about your care, please ask. We value and protect the following rights for our patients:

  • High-quality care

  • Clean and safe environment

  • Involvement in your care

  • Protection of your privacy

  • Plan for continued care when you leave the hospital

  • Help with billing claims

Patient Safety

St. Luke’s Health takes patient safety seriously. Here are important patient safety goals and ways you can help.

  • Accurate patient identification

Provide complete and accurate information when you register, and expect to verify your name and date of birth throughout your stay with us.

  • Correct identification of surgery site

Actively participate in confirming your identity and type of surgery.

  • Medication safety

Let us know ALL your medications, prescription and over-the-counter.

  • Risk of infection

Inform your care team if you have a fever, cough, or rash.

  • Clear communication

Be open and thorough about past medical history.

  • Falls prevention

Tell your care team about recent falls, dizziness, or balance issues.

 

If you have a concern about your safety or quality of care, speak with your nurse, physician, or another caregiver. You also may ask for a Patient Services representative.

Estimate Your Health Care Costs

St. Luke's is committed to helping patients make informed decisions about their care. Our cost estimate tool helps you estimate your out-of-pocket costs for care. This tool provides cost estimates for at least 300 common medical services and procedures.

You can also download a list of our standard charges for these services.

While this tool can help you estimate some health care costs, it’s important to know that it only provides a partial estimate. The estimate includes the hospital’s charges and fees, but it does not include physician fees, such as charges for your emergency room physician, radiologist or anesthesiologist. In addition, your final cost may be higher or lower depending on many factors, including insurance coverage, the length of your stay in the hospital, health complications and recommended treatments ordered by your doctor.

For a more complete understanding of your financial responsibility, contact your insurance provider. You may also contact us to speak with a St. Luke's Health - Springwoods Hospital financial counselor and learn about financial assistance options you may be eligible for.

Getting Started

To generate the most accurate estimate for your health care procedure, please have the following information available:

  • Insurance information, if applicable (not required)
  • Patient’s personal information, including contact information
  • The name of your procedure or service
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Estimate your costs

Find a Doctor


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MyChart

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