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Patient Services

For Patients

Thank you for choosing Baylor St. Luke’s Medical Center–McNair Campus for your medical care. Our board-certified physicians, expert nurses, allied health professionals, and caring volunteers are dedicated to providing compassionate care to you and your family. We are proud to bring our unique combination of advanced technology and the latest standard of care to our patients from Houston and around the globe.

We are dedicated to the health and wellness of our patients, visitors, and the community. Please let us know how we can serve you.

Patient Rights

Your patient rights are important to each member of our care team. We want you to have the same care and attention we would want for our families. If you have questions about your care, please ask. We value and protect the following rights for our patients:

  • High-quality care
  • Clean and safe environment
  • Involvement in your care
  • Protection of your privacy
  • Plan for continued care when you leave the hospital
  • Help with billing claims

Patient Safety

Baylor St. Luke’s Medical Center–McNair Campus takes patient safety seriously. Here are important patient safety goals and ways you can help.

  • Accurate patient identification. Provide complete and accurate information when you register, and expect to verify your name and date of birth throughout your stay with us.
  • Medication safety. Let us know ALL your medications, prescription and over-the-counter.
  • Risk of infection. Inform your care team if you have a fever, cough, or rash.
  • Clear communication. Be open and thorough about past medical history.
  • Fall prevention. Tell your care team about recent falls, dizziness, or balance issues.

For FY23, our Hospital is focusing on improving the safety and quality of our care.  Focused performance improvements include: Acute Care and Ambulatory Care Patient Experience, Sepsis Mortality, 7 Day Readmissions, Hospital Acquired Infections such as CAUTI, CLABSI, C. Difficile, and Pressure Injuries.

For measurable results of our efforts, please review the Hospital Compare website

If you have a concern about your safety or quality of care, speak with your nurse, physician, or another caregiver. You also may ask for a Patient Services representative.

Pricing Transparency

We want to empower you with valuable information to help you and your family make important healthcare decisions. With this tool, you'll be able to find the general price estimate of the procedure you plan to have. Keep in mind that procedure costs can vary and do not include costs charged by others outside the hospital who are involved in a patient’s procedure, such as physicians, radiologists, and anesthesiologists.

Featured Updates

Addressing Challenges in Rural Health Care

FEB 17, 2024

Learn about the health care challenges facing rural communities and how the St. Luke’s Health leadership team is helping find solutions.

Read More Additional information about Addressing Challenges in Rural Health Care

Baylor St. Luke’s Medical Center Cardiovascular Program Receives National Recognition

FEB 16, 2024

BSLMC cardiac surgery and cardiology programs deliver better patient outcomes than the national average while making medical advancements in their field.

Read More Additional information about Baylor St. Luke’s Receives National Cardiovascular Recognition

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