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Patient Services

For Patients

Thank you for choosing Baylor St. Luke’s Medical Center–McNair Campus for your medical care. Our board-certified physicians, expert nurses, allied health professionals, and caring volunteers are dedicated to providing compassionate care to you and your family. We are proud to bring our unique combination of advanced technology and the latest standard of care to our patients from Houston and around the globe.

We are dedicated to the health and wellness of our patients, visitors, and the community. Please let us know how we can serve you.

Patient Rights

Your patient rights are important to each member of our care team. We want you to have the same care and attention we would want for our families. If you have questions about your care, please ask. We value and protect the following rights for our patients:

  • High-quality care
  • Clean and safe environment
  • Involvement in your care
  • Protection of your privacy
  • Plan for continued care when you leave the hospital
  • Help with billing claims

Patient Safety

Baylor St. Luke’s Medical Center–McNair Campus takes patient safety seriously. Here are important patient safety goals and ways you can help.

  • Accurate patient identification. Provide complete and accurate information when you register, and expect to verify your name and date of birth throughout your stay with us.
  • Medication safety. Let us know ALL your medications, prescription and over-the-counter.
  • Risk of infection. Inform your care team if you have a fever, cough, or rash.
  • Clear communication. Be open and thorough about past medical history.
  • Fall prevention. Tell your care team about recent falls, dizziness, or balance issues.

For FY23, our Hospital is focusing on improving the safety and quality of our care.  Focused performance improvements include: Acute Care and Ambulatory Care Patient Experience, Sepsis Mortality, 7 Day Readmissions, Hospital Acquired Infections such as CAUTI, CLABSI, C. Difficile, and Pressure Injuries.

For measurable results of our efforts, please review the Hospital Compare website

If you have a concern about your safety or quality of care, speak with your nurse, physician, or another caregiver. You also may ask for a Patient Services representative.

Pricing Transparency

We want to empower you with valuable information to help you and your family make important healthcare decisions. With this tool, you'll be able to find the general price estimate of the procedure you plan to have. Keep in mind that procedure costs can vary and do not include costs charged by others outside the hospital who are involved in a patient’s procedure, such as physicians, radiologists, and anesthesiologists.

Featured Updates

Knowing Your Blood Pressure Readings Could Save Your Life

JUN 13, 2024

About 1 in 3 adults with high blood pressure in the United States don’t even know they have it. The key is to understand your blood pressure readings.

Read More Additional information about Why You Should Know Your Blood Pressure Readings

Retrasar el envejecimiento ► 4 estrategias comprobadas

MAY 16, 2024

Evitar envejecer, o retrasar el envejecimiento es posible con la adopción de hábitos saludables, que además potencian nuestra salud cerebral.

Read More Additional information about Retrasar el envejecimiento ► 4 estrategias comprobadas

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