Jennie Jordan is the Market Administrator for Cardiovascular, Nephrology, Hospitalist and Emergency Medicine services lines at St. Luke’s Health-Memorial.
Jennie first came to Memorial in January 1987 as a PBX operator, working her way up through the business office ranks. In February 1992, she transferred to the Medical Staff Office as a Credentialing Specialist and became Medical Staff Coordinator in 1998. In 2000, she advanced to Director of Medical Affairs.
In accepting the position Jennie said, “I love every aspect of working at Memorial - especially the relationships I have developed with the physicians and colleagues I have been blessed to encounter while working here. I have served on numerous committees including the United Way campaign, the Policies & Procedures Committee, Staff Satisfaction Committee and the various medical staff committees in Lufkin, Livingston, and San Augustine.”
As the Service Line Administrator (SLA), Jennie IS responsible for the development and implementation of the service line strategic business plan, and for the short, medium and long term financial results thereof.
Jennie is also responsible for the effective delivery of quality patient care throughout the Memorial market as well as relationship building with operational clinical staff, which is imperative to assure responsiveness to the needs of patients and physicians.
A relationship of understanding and trust between operational staff, physicians and the SLA is essential for the successful realization of expectations and the building of volume and market share of the service line. Jennie’s vast experience with Memorial and her recognition for outstanding dedication to physicians, employees and patients throughout her tenure should serve her well in this area.
While working full time at Memorial, Jennie returned to college and received her Bachelor of Business Administration in Management and a Master of Business Administration both from Stephen F. Austin State University.
She is a Certified Provider Credentialing Specialist (CPCS) from the National Association of Medical Staff Services and a Credentialed Revenue Cycle Representative (CRCR) from the Healthcare Financing.
Jennie is a graduate of Leadership Lufkin and has served as the Secretary for the Angelina Rotary Club. She currently serves on the Advisory Board of the First United Methodist Church in Diboll and supports civic and athletic events in Diboll.