For Patients
Thank you for entrusting your healthcare to Patients Medical Center. It’s a privilege to care for our neighbors. Our patient-centered care means that you are the most important member of your care team. Our goal is to help you reach the quality of life and wellness you deserve.
Patient Rights
Your patient rights are important to each member of the CHI St. Luke’s Health–Patients Medical Center care team. We want you to have the same care and attention we would want for our families. If you have questions about your care, please ask. We value and protect the following rights for our patients:
- High-quality care
- Clean and safe environment
- Involvement in your care
- Protection of your privacy
- Plan for continued care when you leave the hospital
- Help with billing claims
Patients Medical Center takes patient safety seriously. Here are important patient safety goals and ways you can help.
- Accurate patient identification
Provide complete and accurate information when you register, and expect to verify your name and date of birth throughout your stay with us. - Correct identification of surgery site
Actively participate in confirming your identity and type of surgery. - Medication safety
Let us know ALL your medications, prescription and over-the-counter. - Risk of infection
Inform your care team if you have a fever, cough, or rash. - Clear communication
Be open and thorough about past medical history. - Falls prevention
Tell your care team about recent falls, dizziness, or balance issues.
If you have a concern about your safety or quality of care, speak with your nurse, physician, or another caregiver. You also may ask for a Patient Services representative.
Pricing Transparency
We want to empower you with valuable information to help you and your family make important healthcare decisions. With this tool, you'll be able to find the general price estimate of the procedure you plan to have. Keep in mind that procedure costs can vary and do not include costs charged by others outside the hospital who are involved in a patient’s procedure, such as physicians, radiologists, and anesthesiologists.